Frequently Asked Questions
General Questions
What is Delica Gifts?
Delica Gifts specializes in personalized gifts, including custom photo frames, engraved keepsakes, and other unique items for special occasions.
How can I contact customer support?
You can reach us via email at delicagifts48@gmail or call us at 9106450104. Our support team is available 9:00AM to 7:00 PM.
Product & Customization
Can I customize my order?
Yes! You can personalize your gifts with names, messages, and photos. Just follow the customization options on the product page before checkout.
What type of photos should I upload for personalized frames?
We recommend high-resolution images (at least 300 dpi) for the best print quality.
Shipping & Delivery
What are your shipping options and delivery times?
We offer standard and express shipping. Standard delivery takes 3-5 days, while express shipping takes 1-2 days (depending on your location).
Do you ship internationally?
Currently, we ship within India. If you need international shipping, please contact us for a special request.
How do I track my order?
Once your order is shipped, you’ll receive a tracking link via email/SMS. You can also check the Order Tracking page on our website.
Payments & Security
Can I return or exchange a personalized gift?
Since our products are custom-made, we do not accept returns unless there is a defect or error on our part. Please review your customization details carefully before placing your order.
What if my order arrives damaged?
If your order arrives damaged or incorrect, please contact us within 7 day of delivery with photos of the issue, and we will assist with a replacement.
Returns & Refunds
What payment methods do you accept?
We accept credit/debit cards, UPI, PayPal, and other secure payment methods.
Is my payment information secure?
Yes! We use secure payment gateways to ensure that all transactions are safe and encrypted.